Privacy Policy

Privacy Policy

At Jo Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This document outlines the policies and terms governing your use of our services, including how data is collected, used, and safeguarded.

1. Information We Collect

A) Information Provided by Users:

  • Full name.
  • Email address.
  • Phone number.
  • Any additional details you provide while creating an account or using the services.

B) Information Collected Automatically:

  • IP address.
  • Device and browser type.
  • Pages visited on the website.
  • Usage data and browsing history.

2. How We Use Your Information

We use your data for the following purposes:

  • Delivering educational services and content on the platform.
  • Managing your account and providing technical support.
  • Sending updates and notifications.
  • Improving the quality of services and user experience.
  • Complying with legal and regulatory requirements.

3. Sharing Information

We do not share your information with third parties unless:

  • You provide explicit consent.
  • It is necessary for service provision (e.g., payment processors).
  • It is required by law or regulatory obligations.

4. Data Protection

We adopt strict security measures to protect your data:

  • Encryption of sensitive information.
  • Regular system monitoring.
  • Restricting access to personal data.

5. Cookies

We use cookies to enhance your experience. You can control cookie settings through your browser preferences.

6. User Rights

You have the following rights regarding your personal data:

  • Accessing your data.
  • Requesting corrections or updates.
  • Requesting deletion of your data, within legal limits.
  • Opting out of data usage for marketing purposes.

7. Terms of Use

A) User Obligations:

  • I confirm the accuracy and validity of the information I provide.
  • I commit to using my account personally and not sharing it with others.
  • I agree not to misuse the platform or attempt to breach or harm it.
  • I adhere to all instructions and terms set by the platform.

B) Platform Responsibilities:

  • The company is not liable for damages arising from improper use of services.
  • The company reserves the right to modify or suspend services without prior notice.

C) Intellectual Property:

  • All intellectual property rights related to Jo Academy's website and content are reserved. Redistribution or copying any part of the content without prior permission is prohibited.

D) Financial Terms:

  • Subscription and course fees are non-refundable after use.
  • Transferring subscriptions to another user or course is prohibited.
  • Discounts and offers are subject to company terms.

8. Policy and Terms Updates

We may update this document from time to time. Users will be notified of major changes via email or on the platform.

Chat Policy for Jo Academy’s “Shababeek & Course Chat” Social Platform

The "Shababeek & Course Chat" platform aims to promote constructive interaction between students and instructors while providing a safe and productive educational environment. Please adhere to the following terms:

1. General Conduct Rules

  • Mutual Respect: All platform members, including students, instructors, and administrators, must be treated with respect. Offensive, inflammatory, or insulting content is strictly prohibited.
  • Chat Content: Topics involving religion, politics, or any potentially divisive issues are not allowed.
  • Language: Use formal Arabic or English suitable for discussions, avoiding inappropriate or offensive language.
  • Personal Information: Sharing personal details (e.g., phone numbers, email addresses) in the chat is prohibited to maintain privacy.

2. Educational Use

  • Primary Purpose: The chat is exclusively for educational discussions and course-related exchanges.
  • Questions and Inquiries: Students are encouraged to ask clear, well-organized questions about the course material.
  • Avoid Spamming: Refrain from repetitive messages to ensure smooth communication.

3. Privacy and Security

  • Confidentiality: Chat conversations are subject to the privacy policy, and sharing content or quotes outside the platform is prohibited.
  • Reporting Violations: Users encountering inappropriate behavior should report it to the support team for prompt action.
  • Monitoring: Chats are monitored to ensure compliance, and any violating content may be removed without prior notice.

4. Prohibited Actions

  • Inappropriate Content: Sharing offensive, inappropriate, or non-educational material is forbidden.
  • Advertising and Promotions: Advertising external products or services or sharing promotional links is prohibited.
  • Disruptive Behavior: Sending spam messages or causing disruptions in discussions is not allowed.

5. Disciplinary Actions

  • Warning: Users will receive a formal warning for the first offense.
  • Temporary Suspension: Repeated violations may result in temporary bans.
  • Permanent Ban: Severe or persistent violations will lead to permanent removal from the platform.

6. Platform Rights

  • The platform reserves the right to amend the chat policy at any time to improve the educational experience.
  • The administration may take necessary actions to maintain order and a positive learning environment.

7. Reporting Violations

To report inappropriate behavior or content, contact the support team via:

  • Phone: 0796949553 / 079800679
  • Report Button: Available within the chat feature.

Participation in the “Shababeek & Course Chat” platform constitutes acceptance of these terms. Thank you for helping us maintain a safe and productive educational space!